Returns & Exchanges

At Craft HQ, we want you to love every piece you bring into your home, which is why we offer a 30-day hassle-free return policy on all eligible items. If your selection isn't quite right, we are committed to making the exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.

• 3.
  Label and Ship

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our warehouse team inspects the returned home goods, we will process your refund or ship your exchange within 5-7 business days.